Booking Terms & Conditions
These general terms and conditions apply between The Fjords DA and any party who enters into an agreement with The Fjords DA in accordance with the booking confirmation (the guest). The agreement may apply to accommodation, travel, the purchase of other products or services, or a combination of these.
Who is the responsible party?
The Fjords DA, PB 69, N-5742 Flåm, Norway, business registration no. 914 922 941. The Fjords is responsible for all transactions that take place through the website. Our partner Adyen is responsible for the secure processing of credit card numbers and codes in accordance with the requirements defined in the Payment Card Industry Data Security Standard (PCI DSS).
We are responsible for ensuring that our subcontractors are paid for what you have ordered through us. Our subcontractors are individually responsible for their own parts of the program, including comprehensive insurance, permits, equipment, staffing, etc., and for complying with prevailing laws and regulations applicable to the subcontractor.
As the seller, The Fjords DA is responsible vis-à-vis the guest for the guest’s entitlements under the agreement. Responsibility for assignments to be performed by parties’ others than The Fjords DA rests with such parties themselves.
As the organizer, The Fjords DA is obligated to ensure the following:
That written confirmation of the booking is sent to the guest along with any other necessary documentation.
The Fjords DA is only responsible for the travel as described. If such agreements are made between a third party and a purchaser, they should be in writing. All customer data shall be stored in accordance with Norwegian law and no personal data shall be sold on to a third party.
A reservation is binding as soon as a booking number has been assigned to the guest and payment made. It is the guest’s responsibility to verify that the arrival and departure dates and all other crucial booking data are correct.
The guest shall pay 100% of the ticket cost when booking via www.thefjords.no. The guest shall produce a confirmation of the booking upon arrival. The website is 3D secure enabled. You will always be debited in local currency (NOK).
Cancellation or change of reservation:
The guest must contact the company from which the ticket was bought for cancellation or change of a ticket, for instance a tour operator or a distributor. The selling company may have its own terms and conditions, maybe different from The Fjords DA’s.
The guest may cancel tickets sold by The Fjords DA. The Fjords DA accept cancellations and amendments made by the guest. The Fjords undertakes to submit confirmation of the cancellation/amendment in writing. If the cancellation is made 7 or more days before arrival, the entire amount shall be refunded.
If the reservation is cancelled/changed/amended less than 7 days before arrival, the amount is not refundable. Changes are not allowed less than 7 days prior to departure.
In the event of illness, loss or damage to luggage, accidents, liability and similar: We recommend that all our customers ensure they have sufficient insurance cover before travelling.
What if something goes wrong?
Any faults/deficiencies must be reported immediately to the responsible party at the location concerned to allow the matter to be rectified as soon as possible. If you have neglected to seek redress during the lease period and thus denied yourself the opportunity to have any faults rectified, you may not subsequently claim compensation.
The Fjords DA shall not be held liable for the consequences of poor or severe weather conditions, nature disasters, war, strike, riot, crime, epidemic, pandemic, closed facilities, sudden changes legislation or other factors outside the company’s control. Should any such faults occur, The Fjords DA is fully entitled to cancel the booking.